The product packaging is definitely high-end, a screw-cap jar in a beautiful silver finish; I'm a little uncertain about jar packaging purely for hygiene reasons but as long as you wash your hands before each use, I'm sure it wouldn't be a problem. It certainly makes for easy dispensing of the product! With the balm, I also received an Emma Hardie dual-sided professional cleansing cloth which has muslin on one side, to exfoliate any flaky or congested areas, and microfibre on the other side for a gentler cleansing action around more delicate areas. I love this idea in theory but I have to admit to having a bit of a weird phobia of microfibre, so I've only really been using the muslin side of this cloth. That's probably a bit of a waste, but if you don't have my peculiar fabric aversions, I'm sure you'll love the versatility of a dual-sided cloth.
[*As stated, this product was sent to me for review purposes; as always, all thoughts and opinions are 100% my own.]